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Cultural sensitivity begins with cultural awareness. People often don’t know what they don’t know. Hence, raising awareness and developing Intercultural Intelligence amongst leaders allows them to provide inclusive leadership, maximizing the benefits of diversity and inclusion for higher performance.
This interactive workshop is designed for managers who understand the importance of intercultural training and are required to provide inclusive leadership in their workplaces. As a participant, you will learn how to make more informed inclusive decisions to effectively communicate with, manage, and motivate, your diverse teams through greater intercultural awareness. The training will also help you better support your staff by creating a culturally diverse and culturally aware workplace. True inclusive leaders embrace difference. They think globally and act locally. Contact us for more information |
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Designed for employees at all levels, this basic engaging training course provides foundational information on working in a multicultural context. This includes the impact of culture in our daily habits and interactions, and the importance of respecting and accepting differences in culture for successful communication and cohesive relationships. Participants will also understand the value of diversity and cultural empathy as crucial and critical keys to employee engagement, organizational performance, and community development.
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In intercultural situations, when we are aware of why we are thinking, feeling, communicating or behaving in a certain way, it is easier to interpret and react more effectively to peoples’ cues. This interactive training is highly recommended for managers and staff dealing with multicultural colleagues and clients on a day to day basis.
As a participant, you will be introduced to the five stages of Intercultural Intelligence Continuum and reflect on the stage you are at. You will learn how to raise your level of consciousness to take needed steps to bridge any gap. The goal is to develop effective communication and cultural empathy that would help you feel more culturally confident and competent, easily adapt to working in multicultural settings, while delivering inclusive quality service. Contact us for more information |
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Language and culture are inseparable! In fact, we cannot learn culture without language, and we cannot understand the meaning of language without culture. That’s why, developing intercultural communication consciousness and competencies have become more important than ever before for individuals, teams, clients and employees within organizations, schools and communities.
In verbal and non verbal communication, the difference between “form: what and how we communicate” and “meaning: what we really mean” is hugely significant and nothing is evident! Because what makes sense to us does not necessarily make sense to others. Through The Seven Intercultural Communication Continuums Assessment, you will develop awareness about the form-meaning challenge and assumptions. You will be able to identify your communication style and learn Five Strategies to successfully identify, interpret and adapt to various communication styles and conversational models. You will learn how to avoid and manage cross-cultural faux pas with confidence and effectively respond and communicate in multicultural settings. Contact us for more information |
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As workplaces become more and more culturally diverse, intercultural skills become vital to high functioning and performing teams. This fully participative workshop pushes participants out of their comfort zone to explore the foundations of intercultural intelligence with a focus on in-group and out-group dynamics, communication, power relationships as well as team trust building.
You will grow through individual and team dynamics assessments to identify your leadership, interaction, work, and communication style. This workshop is designed for leaders and their teams, who are willing to learn tools to avoid misunderstandings, conflicts, reduce stress, prevent burnout and turn-over. This workshop provides our clients with practical strategies to increase their team's performance and create an inclusive and cohesive environment. Contact us for more information |
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The most common challenge of many Canadian organizations is how to help new immigrant staff integrate and navigate into the Canadian workplace. With this in mind, we designed this one-day training especially for new immigrant staff to give them exposure to the mainstream Canadian culture.
Through different activities, you will learn, as a participant, how to adjust your cultural perceptual lenses and practices to meet your new workplace expectations. You will be sensitized about the Canadian perspective on time, space, leadership, relationships, communication, networking, work ethics, etc. The goal of the workshop is to bridge the cultural gap, overcome culture shock, leverage your culture and competencies to develop employability skills, gain essential keys for effective performance and ensure your personal and professional growth. A “Welcome Aboard” Handbook will be offered to all participants and can be included within the new employee orientation package as part of your orientation process. Contact us for more information |
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High performance organizations realized that an inclusive mindset is the core of the service attitudes and service cultures of successful companies.
Think of Human Behavior as an iceberg. The 10% above the waterline represents our visible behaviors which are strongly conditioned by the 90% below the waterline representing our invisible attitudes, beliefs and paradigms. In fact, when Performance Improvement training programs do not have an impact on paradigms and attitudes, - i.e. they focus solely on what’s “Above the Waterline” - they usually have a short term effect on participants’ behavior which translates as a waste of time, energy and money in vain. Hence the design of The 7 Success Factors Seminar Series® to bridge the gap in the market of Intercultural Intelligence Training and to ensure a sustainable impact on the mindsets and attitudes of everyone in the organization from the CEO to front-line staff. Our unique, holistic and proactive approach aims to raise peoples’ consciousness first through a deep understanding of their paradigms, beliefs and attitudes lying underneath the waterline and second to develop the needed competencies in order to address inclusive success from the self consciousness level through to interacting with others and influencing the organization and the community as a whole. The 7 Success Factors Seminar Series® are based on an inside-out process of 7 Practical Models through 1- Consciousness, 2- Character, 3- Conditioning, 4- Competence, 5- Communication, 6- Connections and 7- Contribution. These inclusive seminars are based on a philosophy that places the learners at the centre of the process and are crafted to appeal to all learning styles. You will have the opportunity to think, feel and behave, giving you ownership over your own personal and professional development for a long term attitude and behaviour change. |
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Excellent Customer Service is shaped by the relationships we establish, the expectations we meet, the senses we touch, as well as the behaviors and emotions we manage. It’s all about “High Touch” rather than “High Tech” and this could be a really “touchy” challenge in a diverse context.
This seminar is designed specifically to empower managers and staff members to create great culturally sensitive customer service organizations. Thereby increasing the attraction, satisfaction and loyalty of your customers as well as your profitability. The seminar focuses on how everyone in the organization affects the bottom line of the business through their relationships with one another and with customers. This is a highly educational and motivational customer service seminar that breaks down cultural barriers between all stakeholders. It helps instil a high level of consciousness about the critical role of internal and external service and develop core competencies of inclusive service culture within the organization. In short, we aim to help you create Inclusive Service Cultures aligned with your Values, Strategic and Performance Improvement Goals from the CEO to Entry-Level Staff. Our holistic and unique approach has continued to have a major impact on many people and organizations. Contact us for a detailed outline of this seminar |
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Working with recruitment and hiring professionals, we focus on their ability to rethink some of the underlying assumptions about what defines a good recruit beyond unconscious cultural bias and equip them to adapt their perception, policies and practices in order to meet diversity recruitment objectives. Through The 7 Success Factors for Inclusive Attracting, Hiring and Retaining Practices® seminar, we provide the hiring team with the tools, resources and practical solutions they need to realize the value of immigrant talent to their business and better attract, hire, retain and promote new immigrants to develop good business sense and growth.
Contact us for a detailed outline of this seminar |
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Mentoring programs are a powerful strategy for developing talent by encouraging individuals to take responsibility for their long-term career development. At the same time, mentors can increase their coaching, feedback and leadership skills. The organization also benefits from more motivated, competent employees, less turnover, increased confidence and enthusiasm. In a nutshell, everyone benefits.
However, this experience may seem daunting, challenging and frustrating when mentors and mentees do not share the same cultural background and lack cultural awareness and competencies. Hence both mentors and mentees require intercultural intelligence should they be able to build sustainable credibility, rapport and trust and create a successful and effective mentoring experience. This interactive one-day mentoring seminar is based on seven powerful and practical principals to increase awareness and capacity for mentoring within multicultural settings. We will address successful mentoring strategies that focus on developing an inclusive mentoring mindset and on attending to fundamentals of intercultural communication and capacity-building through an empowering and trustworthy relationship. The result is greater employee satisfaction, quality work performance and the achievement of desired organizational objectives. You should consider this seminar if you or your staff are involved in a mentoring program or if you are developing mentoring programs. Contact us for a detailed outline of this seminar |
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This highly inspiring and interactive seminar focuses on the seven core concepts to entrepreneurial success: 1- Entrepreneurial conscience and mindset, 2- Common characteristics of successful entrepreneurs, 3- Mental conditioning and Personal Branding, 4- Entrepreneurial competencies and skills, 5- Entrepreneurial intrapersonal, interpersonal and intercultural communication, 6- Connections and relationships building and 7- Contribution to the common good of the community.
The focus of this 1-day engaging experience is to educate and inspire participants to awaken and leverage their entrepreneurial potential and develop an ethical, inclusive and eco-friendly mindset. Our aim is to diffuse an entrepreneurial culture that would shift participants’ paradigms from the traditional “Job Seeker” mindset to a “Job Provider” mindset. This new paradigm shift will empower them to become entrepreneurs of their own lives and give them the burning desire to take their future in hand. Being successful self-entrepreneurs is the ultimate goal of this seminar. This seminar is designed for you if you are
Entrepreneurs, Start-Ups Students, Women Entrepreneurs, Youth, Business Owners and Managers interested in learning more about entrepreneurship. Contact us for a detailed outline of this seminar |
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Nowadays many organizations leverage diversity and inclusion to provide a strategic competitive advantage and you can do the same. Our role is to help you identify where diversity and inclusion is an added-value and empower you to adapt your perception, policies and practices to develop an inclusive culture and workplace to increase employees’ and customers’ satisfaction and boost profit.
We feel proud to deliver personalized solutions and expertise for organizations looking to unlock the full potential of diverse people working in a culture of inclusion. Ultimately, we are committed to deliver quality and custom-tailored solutions to create workplaces that effectively turn diversity into an added-value, integrating it with overall business strategy to deliver superior outcomes. Book a consultation today to learn how we can help you leverage diversity and inclusion to your advantage! |